Delivery and shipping policy

​

Terms and conditions

​

1. Detailed description of goods and services.

IsiQane Hair&Beauty is an online store selling high quality hair , health and beauty products.

​

2.Delivery Policy

Subject to Availability and receipt of payment, purchases will be processed within 3 to 7 working days and delivery aranged. All online orders are subject to a standard delivery fee of R150

​

Delivery periods are only regarded as having commenced upon payment confirmation being received by IsiQane Hair&Beauty.

Delivery periods are calculated based on business days only. saturdays and Sundays are public holidays are not taken into account in calculating delivery periods

​

Orders will only be dispatched when all items on the order has been received due to products being supplied by more than one supplier.

​

IsiQane Hair&Beauty makes every effort to ensure that the information supplied on the website is accurate.

Every effort to ensure that the information supplied on the websiteis accurate. Every resonable effort will be made to in form the purchaser should change occur not displayed on the website

​

3. Export restrictions

IsiQane Hair&Beauty is currently only available to South africa clients within the South African border.

​

4.Agreement of Sale

Placing a product in a shopping basket or adding it to a wish list without completing the purchase does not consititute an agreement of sale or an order for such product. Should the purchase cycle be completed at a later stage and the product is unavailable or the price has changed. IsiQane Hair&Beauty cannot be held liable.

​

4. An Agreement of sale only comes into effect when the client electronically submits a properly completed order in the shopping basket and payment is authorized and received .

Once the money has been received by IsiQane Hair&Beauty in its bank account.

​

5. Accuracy

IsiQane Hair&Beauty shall take all reasonable efforts to accurately indicate prices and delivery charges. Should products by error be offered at incorrect prices and /or delivery charges, IsiQane Hair&Beauty will not be obliged to sell products at such incorrect prices and or delivery charges, but shall refund the money paid by the client should the client wish not to proceed with the purchase at the correct price and / or delivery charge.

​

6. Payment options accepted The clients payment made for and products ordered from IsiQane Hair&Beauty can be made by Credit card payments.

Should the banks authorization not be obtained, the order will be cancelled. IsiQane Hair&Beauty retains the right to carry out certain fraud checks with the card holder or the card holders bank.

The transaction/ order will be canceled should we not be able to verify the validity of the transaction /order.

​

Electronic funds transfer can be given on how money can be paid to IsiQane Hair&Beauty bank account subect to the following:

The exact amount must be paid, the payment must be identified by referencing the order number and surname in the reference section, no transfer will be accepted from an ATM , your order may be cancelled if the amount is not paid within 5 business days.

​

7. Product price increase

All products on the Isiqane Hair&Beauty website are subject to price changes. Prices many change at any time without prior notice.

​

8. If there are strikes in South Africa it will delay processing and the  delivery time.

​

9. Manufacturers and factories are closed from the

14th December- 9th January.

If orders are placed and paid for during this time that the factories are closed then the orders will onlybe sent out on the 9th January depending on availability of stock.

​

10. Delivery will be done with a courier company.

A tracking number will be provided to the client for you to track your parcel.

​

Customer privacy policy

IsiQane hair&Beauty shall take all resonable steps to protect the personal information of customers.

For the purpose of this clause, "Personal Information" shall be defined as detailed in the promotion of Access to information Act2 of 2000 (PAIA). The PAIA may be downloaded from

http://www.policy.org.za/attachment.php?aa_id=3569

​

Return and refund policy

The provision of goods and services by IsiQane Hair&Beauty is subject to availability. Should IsiQane Hair&Beautybe unable to fulfill an order placed at the advertised price the client willbe entitled to a refund the client of the amount paid for the product by the client. Cancellation of orders by the client.

Cancellations of orders by the client will attract a 20%administration fee.

Due tothe nature of the goods and due to health and hygiene reasons no returns will be accepted unless there is a production fault. All electrical equipment need to be registered by the client for warrenty purposes with the manufacturer of the product.

​

​

​

​

​

​